Mike is a Microsoft MVP (Most Valuable Professional) awardee and the author of many books on Microsoft Windows including Troubleshooting Windows 7 Inside Out and Troubleshoot and Optimise Windows 8 Inside Out, from Microsoft Press.

He produces television-style help and tutorial videos for consumer and businesses under the brand PC Support.tv.  Videos include an on-going series of Help and How-To videos; some of which have been featured on the official Microsoft support website.